Returns and Exchanges Policy

Welcome to Moudke.com, operated by Dongguan Wanshu Tree International Biotechnology Co., Ltd. We are committed to providing high-quality home cooking products and excellent customer service to our Australian clientele.

30-Day Free Returns and Exchanges

We understand that sometimes a product may not meet your expectations. That's why we offer a 30-day free return and exchange policy. If you are not completely satisfied with your purchase, you can return or exchange the item within 30 days from the date of delivery at no additional cost.

Return and Exchange Conditions

• Items must be returned in their original condition, unused, and with all original packaging and tags.
• Proof of purchase (order confirmation email or receipt) is required for all returns and exchanges.
• Certain items may be non-returnable for hygiene reasons; please check the product page for specific details.

How to Initiate a Return or Exchange

1. Contact Customer Service: Reach out to our 24/7 customer service team at service@moudke.com or call us at +86 18702182348 to request a return or exchange.
2. Receive Instructions: Our team will provide you with detailed instructions on how to proceed, including any necessary return labels.
3. Ship the Product: Send the product back to our return address:Return Address: Room 105, No. 18 Yian Middle Road, Yantian, Fenggang Town, Dongguan City, Guangdong Province
4. Processing Time: Once we receive your return, we will process it within 5-7 business days. Refunds will be issued to the original payment method.

Customer Support

Our customer service team is available around the clock to assist you with any questions or concerns regarding your return or exchange. Please do not hesitate to contact us.

Company Information

• Company Name: Dongguan Wanshu Tree International Biotechnology Co., Ltd.
• Company Address: Room 105, No. 18 Yian Middle Road, Yantian, Fenggang Town, Dongguan City, Guangdong Province

Thank you for choosing Moudke.com. We value your satisfaction and are here to ensure a delightful shopping experience.